LEGAL NOTICE
REFUND POLICY
Legal Notice
The information contained on this page is for general informational purposes only and does not constitute legal advice. This Refund Policy sets forth the terms under which Brandora Labs LLC , a company registered in Albuquerque, New Mexico, USA, processes refund requests related to services purchased through our website.
Refund regulations may vary depending on the user's jurisdiction. If you wish to learn about your specific rights as a consumer, we recommend consulting with a legal professional in your country or region.
REFUND POLICY
Refund Policy
At Brandora, we offer personalized digital services that require time, strategic planning, and creative work from the first contact. For this reason, our refund policy is based on the non-refundable nature of these services, although we do allow for exceptions, which we detail below.
1. GENERAL CONDITIONS
General Conditions
We do not offer refunds once a service has begun or the first advance has been delivered. The following situations are not eligible for refunds:
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The customer changes their mind or no longer requires the service after hiring it.
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The result does not meet subjective expectations, but it does meet what was agreed upon in the brief.
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Service is delayed due to lack of information or response from the customer.
2. Exceptional Cases of Refund (Total or Partial)
Exceptions
Brandora may consider a refund in the following specific cases:
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Billing Error: If an incorrect amount has been charged due to a technical error.
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Cancellation before the start of the service: A partial refund may apply if you request a refund within 24 hours of purchasing the service (excluding administrative costs).
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Impossibility of delivery: If for internal reasons Brandora cannot fulfill the service.
3. How to Request a Refund
How to Request a Refund
To have your application considered, please follow this procedure:
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Send an email to hello@brandora.es within 7 days of purchasing or receiving your first advance.
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Includes: order number, contracted service and detailed reason.
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We will evaluate your case within a maximum of 5 business days and notify you of the resolution.
Note: We reserve the right to approve or reject the application after reviewing all details.
4. Alternatives to Refund
Alternatives to Refund
In some cases, and where applicable, we may offer:
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Adjustments within the contracted service.
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Credits applicable to future services.
5. Changes in Policy
Changes in policy
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Brandora Labs LLC reserves the right to modify this policy without prior notice. The updated version will be available on this page. Customers are encouraged to review it periodically.